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Warby Parker Saves Frankie Feldman

Although Warby Parker doesn’t sell glasses for dogs…yet…their customer service consistently gets Hollywood Hound Frankie Feldman off the hook.

Oops! He did it again! It seems like just a few months ago that my Australian Labradoodle Frankie Feldman decided to use my gorgeous new Watts Blue Saphire glasses from Warby Parker as a chew toy. But yesterday, in a fit of puppy pique, he laid waste to my gorgeous Warby Parker prescription sunglasses. I loved those damn sunglasses. I loved that they only cost me $150, frames, lenses and all. I didn’t love Frankie Feldman at that particular moment.

Frankie and Warby Parker in Ruins

Warby Parker in RuinsRemembering what fabulous customer service I received from Warby Parker last time, and how the glasses were replaced for free because it was within the 30 return period, I called them back immediately. The thirty day return period was long over, but I was hoping and praying that they could expedite sending me a similar pair so it would arrive before I left on my grand design trip to Ireland.

The conversation went something like this when I dialed the Warby Parker customer service line:

W.P.: Hello, Warby Parker!

Me: Hi. I need some help. It seems my dog ate my Warby Parker glasses again and I need to replace them.

W.P.: Lisa?

Me: Drew?

W.P. Yep! It’s me! Did Frankie Feldman get ahold of that new pair we sent you? That little rascal!

Me: Nope, this time he got my sunglasses. Warby Parkers must be really tasty.

W.P. I guess they are! Let’s see what we can do for you…

With that, the lovely and talented Drew determined that while they couldn’t replace them for free, they could give me a 50% discount, and he’d do his best to get them to me before I left for Ireland.

I don’t think I’ve ever had better customer service, anywhere.

Great prices, hip styles, and for every pair of glasses you buy, someone in need gets a pair of prescription glasses. Warby Parker is a little like the Toms of glasses. It’s also a little like the Zappos of glasses, in that you can go on their web page, order up to five sample frames to try on (free shipping), and when you’ve decided which one you love best, you designate your favorite, send them all back, along with your prescription, and, voila! Usually within ten days your brand new glasses arrive in your mailbox. What’s not to love?

And if you’re lucky enough to be At Home In Hollywood, you can actually go into a show room and try on as many pairs as you like. I’m particularly fond of the Warby Parker store in the Standard Hotel on Sunset. There are also showrooms in a other major metro area like New York, Philly, Dallas, Austin, Richmond, Boston, Nashville, New Orleans, Chicago, Miami, Oklahoma City, Atlanta and San Francisco.

So all’s well that ends well again, Frankie Feldman, you lucky dog! You lucky, lucky, lucky dog.

Warby Parker Saves Frankie Feldman’s Bacon — AGAIN!

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