Warby Parker Saves the Day…And Frankie Feldman’s Bacon

By Lisa Johnson Mandell

This is my beloved Australian Labradoodle puppy Frankie Feldman

These were my beloved Warby Parker glasses

Here’s another photo of the somewhat less beloved Frankie Feldman, after…

 

…doing this to my Warby Parker glasses

Seems I wasn’t the only one who absolutely loved my new Warby Parker Watts Blue Saphires. Frankie Feldman found them positively irresistible. I was devastated when I found them in pieces on the living room carpet, and went to order a replacement pair immediately, because I didn’t want to go a day longer than was absolutely necessary without them.

Imagine my joy (and Frankie’s) when a remarkable customer service rep named Drew sent me the following message:

Hi Lisa

Thanks so much for getting in touch. I’m very sorry that your glasses became the perfect chew toy for your four-legged friend. I just heard back from our supply chain team, and it looks like we’ve secured a pair for you this time as an exchange. (Puppy can’t have the last laugh today!)

We’ll get started on the new frames right away, and you’ll receive a confirmation email with tracking info once they ship out… Thanks again for reaching out, and please let me know if I can help with anything else. No question is too small! I can’t wait to get you into a new pair of Warby Parkers!

Best,

Drew

It seems that since I was within my 30 day exchange period, the fabulous folks at Warby Parker replaced them for free! Can you believe it? Now that’s customer service extraordinaire!

This is Frankie Feldman after my new glasses arrived.

In case you haven’t heard of Warby Parker glasses, they’re the best thing since the invention of optometry. Their standard pair of eyeglasses, lenses, super hip frames and all, start at only $95! LensCrafters must be very afraid, because Warby Parker is extremely difficult to diss: for every pair of glasses they sell, they donate a pair to someone in need.

So Warby Parker is a little bit Toms, a little bit Zappos in that you can go on their web page, order up to five sample frames to try on (free shipping), and when you’ve decided which one you love best, you designate your favorite, send them all back, along with your prescription, and, voila! Usually within ten days your brand new glasses will arrive in your mailbox. What’s not to love?

Now if you’re lucky enough to live in a major metro area like New York, Philly, Dallas, Austin, Richmond, Boston, Nashville, New Orleans, Chicago, Miami, Oklahoma City, Atlanta, San Francisco, or (like me) you’re at home in Hollywood, you can actually go into a show room and try on as many pairs as you like. I’m particularly fond of the Warby Parker store in the Standard Hotel on Sunset. Last time I went there, I ordered two pairs, and my husband, who claimed to have come along merely to help me pick out frames, couldn’t resist ordering a pair for himself.

Another of the many things we adore about Warby Parker is the fact that every pair is chic and hip — the carry the absolute latest styles, so it’s virtually impossible to accidentally get stuck with a pair of grandma glasses, or something that hasn’t been popular since Sally Jesse Rapheal was on the air. And at such low prices, you can get a couple of pairs for what one would cost you at most other places. That’s why I’ve ordered four (two pairs of prescription sunglasses, two pairs of prescription eyeglasses). And I’m contemplating a few more.

So, to make a long story even longer, Warby Parker saves the day, my vision, and Frankie Feldman’s reputation as the perfect puppy. Awww, who am I kidding? With a face like that, not even designer eyewear can come between us.

 

 

 

 

Warby Parker Saves the Day…And Frankie Feldman’s Bacon